INDIGENOUS SERVICES & REMOTE BANKING
Remote banking, shareable guides, interpreters and scholarships.
Please note
Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices or names of deceased persons in photographs, film, audio recordings or printed material.
Remote banking
Across each state, more remote communities are being shown how to self-serve and use our digital tools by our Community Engagement Team. Just remember not to share your card or PIN with anyone, and keep an eye out for scams and fraud.
We’re here for a yarn
Language interpreter
We can arrange a free translator in some languages.
Easy English guide: interpreter (PDF 1MB)
Free call 1800 230 144
Bank@Post
We’ve partnered with Australia Post in many remote areas to offer another secure way to make account withdrawals, deposits, balance enquiries and pay a selection of bills. Find your nearest Bank@Post using their Locate Us tool, and remember to bring your Westpac credit or debit card (don’t forget your PIN, if you have one).
Money resources
Financial literacy
Easy English guides
A style of writing that explains important info in a simple way.
Scholars & future leaders
Future Leaders Scholarships
Got big ideas about sustainability, tech & innovation, social change or Australia’s relationship with Asia? You can apply for up to $120k for your postgrad education, living costs, overseas travel, leadership training and networking.
Social Change Fellowships
Are you a social entrepreneur leading social change? This fellowship, valued at $50k, invests in you and provides personal growth, leadership experiences, coaching and access to the W100 Alumni Network of Westpac Scholars.
I want to...
What happens if I lose my wallet or handbag? (PDF 463KB)
How do I identify myself for the bank? (PDF 571KB)
How do I register for Westpac Online Banking? (PDF 1MB)
How do I use Mobile Banking with the Westpac App? (PDF 5MB)
Bank words – what do they mean? (PDF 6MB)
How do I get started with Mobile and Online Banking – wallet card (PDF 254KB)
You can manage your banking, cards and accounts using Westpac Online Banking. To register, you’ll need your account info, Customer ID and card number. Download the Westpac App on your smartphone and follow the prompts, or register on desktop.
Video: Register for Online Banking in the app
Using a Centrelink Agent computer
We know that not all remote areas have online access yet. You can access Online Banking using a Centrelink Agent computer.
Share this page with your financial counsellor: Financial Counsellors | Westpac
To keep you safe from fraud, we need to make sure it’s really you. We might ask questions only you would know the answers to. If your personal details change – like your address, phone, or email – let us know, so we can keep your account secure.
How do I identify myself for the bank? (PDF 571KB)
Not sure if you have photo ID? Our remote Indigenous call centre mob can help. Free call 1800 230 144 9am-6.30pm, Mon-Fri (ACST)
Simple tips and tricks to help young adults and younger kids build good money habits to get ahead. From our pocket money App feature to understanding compounding interest.
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Indigenous personal banking
You’re in control with the #1 banking app^, our remote Indigenous call centre, banking guides and more.
Things you should know
^ Westpac received the highest score in Digital experience review among Multi-Channel banks in Forrester’s proprietary 2024 Forrester Digital Experience Review of Australian Mobile Banking Apps conducted between June and July 2024. Forrester reviewed 4 banks’ mobile apps across 18 customer scenarios and combined this with a mobile banking app performance score from Forrester’s proprietary Customer Index Survey in Australia. These findings were then combined with findings from unmoderated usability testing with 40 customers of the included brands. Forrester Research does not endorse any company included in any Digital Experience Review and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.